TERMS AND CONDITIONS OF SALE
The Garden You Like Ltd
18 Ardenham Street
Aylesbury
HP19 8AH
United Kingdom
Company Number: 17004331
Email: shop@thegardenyoulike.co.uk
Phone: +44 7719 263107 / +44 7776 829226
Last updated: August 2026
1. About Us
These Terms and Conditions apply to purchases made through The Garden You Like online store.
The website and online store are operated by The Garden You Like Ltd, a company registered in the United Kingdom under company number 17004331, with its registered/business address at 18 Ardenham Street, Aylesbury, HP19 8AH.
We sell plants and related products to both individual consumers and business customers.
By placing an order through our website, you agree to these Terms and Conditions.
Nothing in these Terms and Conditions affects any statutory rights that cannot legally be excluded or limited.
2. Products and Plants
We make every reasonable effort to ensure that product descriptions, photographs, sizes and other information displayed on our website are accurate.
However, plants are natural, living products and may vary in appearance, shape, colour, fullness, growth habit and exact size.
Photographs are intended to provide a representative indication of the product. Natural variations between individual plants are not considered defects.
Plant heights and pot sizes stated on the website are approximate unless expressly stated otherwise.
The appearance of plants may also vary according to the season, natural growth cycle and weather conditions.
3. Product Availability
All products are subject to availability.
Stock quantities shown on our website are intended to reflect current availability, but occasionally a product may become unavailable after an order has been placed.
If we are unable to supply a product you have ordered, we will contact you as soon as reasonably possible.
Where appropriate, we may offer:
- an alternative product;
- a different size or variety;
- a partial fulfilment of the order; or
- a refund for the unavailable product.
We will not substitute a product without your agreement where the substitution would materially differ from the product ordered.
4. Prices
All prices displayed on the website are shown in Pounds Sterling (GBP).
The Garden You Like Ltd is currently not VAT registered. Therefore, VAT is not separately charged on orders unless our VAT status changes in the future.
Prices may change from time to time. Any change will not affect an order that has already been accepted by us.
Delivery charges, where applicable, are shown separately during checkout before you place your order.
5. Placing an Order
To place an order, select the products and quantities you wish to purchase, add them to your basket and complete the checkout process.
You are responsible for ensuring that all information provided during checkout is complete and accurate, including:
- your name;
- email address;
- telephone number where requested;
- billing address;
- delivery address; and
- postcode.
After placing an order, you will receive an email confirming that we have received it.
We reserve the right to refuse or cancel an order where there is a reasonable reason to do so, including where:
- a product is unavailable;
- an incorrect price has been displayed due to an obvious error;
- payment has not been authorised;
- delivery cannot reasonably be completed;
- incorrect or incomplete customer information has been provided; or
- we reasonably suspect fraudulent activity.
If payment has already been taken for an order that we subsequently cancel, the appropriate amount will be refunded.
6. Payment
Payments made through our online store are processed using the payment methods made available during checkout.
Payments may be processed by third-party payment providers, including Stripe.
We do not directly store full payment card details.
Your order will not normally be prepared for delivery until payment has been successfully authorised, unless we have expressly agreed otherwise with you.
7. Delivery Area
We deliver plants using our own transport within our standard delivery area.
Our standard delivery area covers selected postcodes within and around Aylesbury and surrounding parts of Buckinghamshire, Oxfordshire, Hertfordshire, Bedfordshire and neighbouring areas.
The currently supported postcode areas are listed on our Delivery page.
During checkout, customers are required to enter their delivery postcode. The website will automatically check whether standard delivery is available to that address.
If your postcode is outside our standard delivery area, please contact us. For larger orders, we may be able to arrange delivery further afield.
Any delivery outside our standard delivery area is subject to individual agreement and may involve an additional delivery charge.
8. Delivery Charges
Our standard delivery charge is:
£15
Delivery is free for qualifying orders with a product value of:
£250 or more
The applicable delivery option and charge will be displayed during checkout.
The free delivery threshold may be subject to promotional changes. Where a different offer is advertised on the website, the conditions of that offer will apply.
For deliveries outside our standard delivery area, the delivery charge may be calculated individually and agreed with the customer before delivery.
9. Delivery Times
Our standard estimated delivery time is:
2–4 working days
This is an estimated timeframe and not a guaranteed delivery date unless we expressly agree a specific date with you.
We will make reasonable efforts to deliver within the stated timeframe.
Delivery may occasionally be affected by circumstances outside our reasonable control, including severe weather, road conditions, vehicle problems, supply issues or other unforeseen events.
Where a significant delay occurs, we will endeavour to contact you using the details provided with your order.
10. Receiving Your Delivery
You are responsible for providing a complete and accurate delivery address and for ensuring that delivery can reasonably be made to that address.
Where possible, please ensure that someone is available to receive the delivery.
If there are access restrictions, narrow roads, gates, restricted parking, difficult access or other circumstances that may affect delivery, please let us know before delivery.
If delivery cannot be completed because incorrect information has been supplied or reasonable access is unavailable, we may contact you to arrange another delivery. Additional reasonable delivery costs may apply where a second delivery is required due to circumstances within the customer’s control.
11. Inspection of Plants on Delivery
We take care when preparing and transporting plants and aim to deliver them in good condition.
Please inspect your order as soon as reasonably possible after delivery.
If a plant or other product arrives damaged, appears defective, or is not the product you ordered, please contact us promptly at:
Please provide:
- your name;
- order number;
- details of the issue; and
- clear photographs showing the plant/product and the problem.
Photographs help us assess the issue quickly and determine the most appropriate solution.
12. Damaged, Faulty or Incorrect Products
If goods supplied to a consumer are faulty, damaged, not as described or otherwise fail to meet applicable legal requirements, your statutory rights apply.
Depending on the circumstances and applicable law, an appropriate remedy may include:
- replacement;
- refund;
- price reduction; or
- another remedy required by law.
Nothing in these Terms and Conditions limits or excludes a consumer’s statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.
Damage that occurs after delivery because of improper planting, inadequate watering, unsuitable growing conditions, frost, extreme weather, neglect, pests, disease arising after delivery or failure to follow appropriate plant-care requirements will not normally be treated as a defect that existed at the time of delivery.
13. Cancellations and Change-of-Mind Returns
Consumers purchasing online may have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
However, statutory cancellation rights are subject to legal exceptions. These include certain goods that are liable to deteriorate or expire rapidly.
Because plants are living products and their condition can be affected quickly by storage, watering, temperature, handling and environmental conditions, cancellation and return rights may differ depending on the nature and condition of the particular product and whether a statutory exception applies.
If you wish to cancel an order or return a product because you have changed your mind, please contact us as soon as possible at:
We will confirm whether a statutory cancellation right applies to the particular product and explain the return arrangements where applicable.
This section does not affect your statutory rights where goods are faulty, damaged, misdescribed or otherwise do not conform to the contract.
14. Cancelling Before Delivery
If you wish to cancel an order before it has been delivered, please contact us as soon as possible.
Where the order has not yet been prepared or dispatched for delivery, we will normally be able to cancel it and arrange a refund.
If the order has already been prepared, loaded or dispatched, please contact us immediately so that we can advise what options are available.
Your statutory rights, where applicable, are not affected.
15. Refunds
Where a refund is due, it will normally be made using the same payment method used for the original transaction unless otherwise agreed or required by law.
The time taken for a refund to appear in your account may depend on your bank or payment provider.
Where consumer legislation requires us to refund delivery charges or make a refund within a particular period, we will comply with those requirements.
16. Plant Care After Delivery
Plants are living products and require appropriate care after delivery.
The customer is responsible for providing appropriate conditions following delivery, including suitable:
- watering;
- planting;
- soil;
- drainage;
- light conditions;
- temperature;
- protection from frost or extreme weather; and
- ongoing maintenance.
Plant growth, flowering and long-term survival depend on many factors outside our control.
Unless expressly agreed in writing, we cannot guarantee the future growth or survival of a plant after delivery where deterioration results from environmental conditions, planting conditions, weather, neglect, incorrect care or other circumstances occurring after the risk in the goods has lawfully passed to the customer.
This does not affect your statutory rights in relation to goods that were faulty or non-conforming at the relevant time.
17. Business Customers (B2B)
We also sell to landscapers, gardening professionals, companies and other business customers.
If you purchase products wholly or mainly for purposes relating to your trade, business, craft or profession, you are purchasing as a business customer rather than as a consumer.
Certain statutory rights available specifically to consumers, including consumer cancellation rights for distance contracts, do not apply to business-to-business purchases.
Business customers should inspect goods promptly following delivery and notify us of any apparent shortages, damage or incorrect products as soon as reasonably possible.
Any specific wholesale quotation, individually negotiated delivery arrangement or written agreement between The Garden You Like Ltd and a business customer may contain additional terms. Where expressly agreed, those specific terms will apply alongside these Terms and Conditions.
18. Wholesale and Larger Orders
Wholesale quantities and larger orders may be subject to individual availability, pricing and delivery arrangements.
Please contact us before placing particularly large orders if you require:
- confirmation of stock availability;
- delivery outside our standard postcode area;
- special delivery arrangements;
- wholesale quantities; or
- an individual quotation.
Where we provide a separate written quotation, the quotation may contain additional terms specific to that order.
19. Website Information
We take reasonable care to ensure information on our website is accurate and up to date.
However, occasional errors may occur in product descriptions, availability, pricing, photographs or other website content.
We reserve the right to correct obvious errors.
Nothing in this section affects orders already accepted where applicable law prevents us from making such a change.
20. Intellectual Property
Unless otherwise stated, the content of this website, including text, branding, graphics, photographs and design elements owned by The Garden You Like Ltd, is protected by applicable intellectual property laws.
You may view and use the website for personal or legitimate business purchasing purposes.
You may not reproduce, distribute, commercially exploit or use our protected website content without our prior permission, except where permitted by law.
21. Liability
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded under applicable consumer protection law.
We are not responsible for losses caused by circumstances outside our reasonable control.
For business customers, subject to applicable law and any separately agreed written terms, we will not normally be responsible for indirect or consequential business losses, including loss of profit, revenue, business opportunity or anticipated savings.
Nothing in this section affects any rights or remedies that cannot lawfully be excluded or restricted.
22. Privacy and Personal Data
Personal information provided when using our website or placing an order will be handled in accordance with our Privacy Policy.
We use customer information where necessary to process orders, take payment, arrange delivery, communicate regarding purchases and operate our business.
Third-party services such as payment processors may process information in accordance with their own privacy policies.
Please refer to our Privacy Policy for further information.
23. Complaints
We want customers to be satisfied with their purchases and our service.
If you have a complaint, please contact us:
Email: shop@thegardenyoulike.co.uk
Phone: +44 7719 263107 / +44 7776 829226
Please provide your order number and a clear description of the issue so that we can investigate it.
We will aim to respond and resolve complaints within a reasonable timeframe.
24. Changes to These Terms
We may update these Terms and Conditions from time to time, for example to reflect changes to our business, delivery arrangements, payment methods or applicable law.
The Terms and Conditions that apply to an order will normally be those in force at the time the order is placed.
The latest version will be available on our website.
25. Governing Law
These Terms and Conditions are governed by the applicable laws of England and Wales.
If you are a consumer, you retain any mandatory legal protections and rights relating to jurisdiction that apply to you.
Nothing in these Terms and Conditions is intended to deprive a consumer of protections that cannot lawfully be excluded.
26. Contact Us
If you have any questions regarding these Terms and Conditions, an order, delivery or a product, please contact:
The Garden You Like Ltd
18 Ardenham Street
Aylesbury
HP19 8AH
United Kingdom
Company Number: 17004331
Email: shop@thegardenyoulike.co.uk
Phone: +44 7719 263107
Phone: +44 7776 829226