PRIVACY POLICY

Last updated: August 2026

1. General Information

1. This Privacy Policy applies to the website available at https://thegardenyoulike.co.uk/.
2. The website is operated by, and the Data Controller is:

The Garden You Like Ltd
18 Ardenham Street
Aylesbury
HP19 8AH
United Kingdom
Company Number: 17004331

3. Contact email: shop@thegardenyoulike.co.uk
4. The Garden You Like Ltd is responsible for the processing of personal data provided voluntarily by users through the website and collected in connection with the operation of the online store.
5. Personal data may be processed for the following purposes:

• processing and fulfilling orders;
• preparing, packing and delivering products;
• processing payments;
• managing customer accounts;
• handling enquiries submitted through contact forms or by email;
• providing requested services;
• handling complaints, returns and refunds;
• recovering outstanding payments where applicable;
• fulfilling accounting, tax and legal obligations;
• presenting and improving our products and services;
• maintaining the security and proper operation of the website;
• marketing and analytics, where permitted by law and, where required, based on the user’s consent.

6. The website collects information about users and their activity through:

• information voluntarily entered into forms, checkout fields or customer accounts;
• information generated when placing and processing orders;
• cookies and similar technologies stored on the user’s device;
• technical server logs and website security systems.

2. How We Protect Personal Data

1. Areas of the website where personal data and login information are entered are protected using SSL/TLS encryption. This means that information transmitted between the user’s device and the website is encrypted during transmission.
2. Administrative passwords are managed and changed where appropriate.
3. Strong passwords are used to reduce the risk of unauthorised access.
4. Where available and appropriate, two-factor authentication may be used as an additional security measure.
5. The software and components used to operate the website are regularly maintained and updated in order to reduce security risks.
6. Backups are performed regularly to support the security and continuity of the website.
7. Access to personal data is limited to persons and service providers who require access for legitimate business purposes.

3. Hosting and Technical Data

1. The website is hosted using infrastructure provided by LH.pl.
2. The hosting provider may maintain server logs for technical, security and reliability purposes.

Such logs may include:

• requested URLs and website resources;
• date and time of requests;
• date and time of server responses;
• IP addresses;
• browser and device information;
• HTTP request information;
• referring website URLs;
• information relating to errors occurring during requests;
• diagnostic and security information;
• information associated with email services and website operation.

3. Server log information may be used for website administration, troubleshooting, security monitoring and protection against abuse.

4. Legal Bases for Processing Personal Data

Depending on the circumstances, we may process personal data on one or more of the following legal bases:

Performance of a contract

We process information where it is necessary to:

• accept and process an order;
• take or arrange payment;
• deliver products;
• provide purchased services;
• manage customer accounts;
• communicate with customers about their orders.

Legal obligations

We may process and retain information where necessary to comply with legal, accounting, tax or regulatory requirements.

Legitimate interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

These interests may include:

• operating and improving our website;
• protecting the website against fraud and misuse;
• maintaining website security;
• responding to customer enquiries;
• establishing, exercising or defending legal claims;
• improving our products and customer service.

Consent

Where required by law, we may rely on your consent for certain activities, particularly non-essential cookies, analytics or direct electronic marketing.

Where processing is based on consent, you may withdraw your consent at any time.

5. Who We May Share Personal Data With

We do not sell your personal data.

We may share personal data with trusted third parties where this is necessary to operate our business, fulfil orders or comply with legal requirements.

Recipients may include:

• website and hosting providers;
• payment service providers, including Stripe;
• accounting and bookkeeping service providers;
• IT and website support providers;
• authorised employees and contractors;
• providers involved in website security and maintenance;
• analytics and marketing service providers, where applicable;
• professional advisers;
• public authorities where disclosure is required by law.

We only provide third parties with information that is reasonably necessary for the relevant purpose.

Where a service provider processes personal data on our behalf, appropriate contractual and data protection arrangements are used where required.

6. International Data Transfers

Some of the service providers and technology platforms used by our website may process or store personal data outside the United Kingdom.

Where personal data is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection law.

Depending on the destination and service provider, safeguards may include recognised adequacy regulations or appropriate contractual safeguards.

7. How Long We Keep Personal Data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and to comply with legal, accounting, tax and regulatory requirements.

The exact retention period may depend on the type of information and the reason for processing it.

Order and transaction information may be retained for the period required by applicable accounting, tax and legal obligations.

Marketing information will be retained until consent is withdrawn, an objection is made where applicable, or the information is no longer required for the relevant marketing purpose.

Information may also be retained where necessary to establish, exercise or defend legal claims.

8. Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal data in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain types of processing;
• request the transfer of your personal data where the right to data portability applies;
• withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exceptions.

To exercise any of your rights, please contact:

shop@thegardenyoulike.co.uk

We may need to verify your identity before responding to a request.

9. Complaints

If you have concerns about how we process your personal data, please contact us first so that we have an opportunity to address the matter.

You also have the right to raise a concern with the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO).

Further information is available from the Information Commissioner’s Office.

10. Information Provided Through Forms

1. The website collects information voluntarily provided by users through forms, checkout pages and customer accounts.
2. Depending on the form or service used, this information may include:

• name;
• email address;
• telephone number;
• billing address;
• delivery address;
• postcode;
• company details;
• order information;
• information included voluntarily in a message.

3. The website may also record technical information associated with a form submission, such as the time of submission and IP address, where necessary for security or technical purposes.
4. Information provided through a form is processed for the purpose indicated by the context of that form.

For example, information submitted through a contact form will be used to respond to the enquiry, while information provided during checkout will be used to process and fulfil the order.

11. Customer Accounts and Online Orders

When you create an account or place an order through our online store, we may process information necessary to:

• create and manage your customer account;
• identify you as a customer;
• process your order;
• process or verify payment;
• arrange delivery;
• provide order status information;
• provide customer support;
• process complaints, returns and refunds;
• maintain appropriate transaction records.

Payment information may be processed directly by our payment service provider.

We do not normally have access to or store your complete payment card details.

12. Website Logs

Information relating to user activity may be recorded in server, security and application logs.

This information may be used to:

• administer the website;
• diagnose technical problems;
• monitor performance;
• prevent fraud or abuse;
• maintain website and account security.

13. Analytics and Marketing Technologies

We may use analytics services such as Google Analytics to understand how visitors use our website and to improve its performance, content and usability.

Analytics technologies may collect information such as:

• pages visited;
• approximate location derived from technical information;
• device and browser information;
• interactions with the website;
• referral sources;
• session and usage information.

Where required by law, non-essential analytics or marketing technologies will only be activated after the user has provided the appropriate consent through our cookie consent mechanism.

Users may withdraw or change their consent choices at any time using the cookie settings available on the website.

14. Cookies

1. Our website uses cookies and similar technologies.
2. Cookies are small data files stored on a user’s device when visiting a website.
3. Some cookies are necessary for the website and online store to function correctly. Others may be used for analytics, preferences or marketing, subject to applicable consent requirements.
4. Cookies may be used for purposes including:

• maintaining website and shopping sessions;
• remembering items in the shopping basket;
• enabling customer login;
• maintaining website security;
• remembering user preferences;
• processing online store functionality;
• measuring website traffic and performance;
• analytics and marketing, where consent has been provided.

5. Cookies may be either:

Session cookies – temporary cookies that normally expire when the browser is closed.

Persistent cookies – cookies stored for a defined period or until removed by the user.

6. Cookies may be set directly by The Garden You Like website or by third-party services integrated with the website.

15. Essential and Non-Essential Cookies

Certain cookies are strictly necessary for the operation of the website and online shop. These may be used without consent where permitted by law.

Other cookies, including certain analytics, advertising and marketing cookies, may require consent.

Where consent is required, these cookies should not be activated until the user has made the appropriate choice through the website’s cookie consent mechanism.

Refusing non-essential cookies should not prevent access to the basic content of the website, although certain optional features may operate differently.

16. Managing Cookie Preferences

You can manage your cookie preferences using the cookie settings available on our website.

You can also control and delete cookies through your web browser.

Most browsers allow users to:

• view stored cookies;
• delete cookies;
• block certain cookies;
• block all cookies;
• change cookie permissions for individual websites.

Please note that blocking cookies that are strictly necessary for the operation of the online store may affect functions such as the shopping basket, checkout, customer account or login.

17. Third-Party Services and Cookies

Depending on the services currently enabled on the website, cookies or similar technologies may also be used by third-party providers such as:

• Google;
• payment providers;
• analytics providers;
• embedded content or social media services.

The use of non-essential third-party cookies is subject to the consent requirements applicable to the website.

Third-party providers may process information in accordance with their own privacy policies.

18. Automated Decision-Making

We do not intend to make decisions about customers based solely on automated processing where those decisions produce legal effects or similarly significant effects, unless such processing is permitted by law and appropriate safeguards are provided.

Certain automated processes may nevertheless be used as part of the normal operation of the online store, for example payment verification, fraud prevention, checkout functionality or website security.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our website;
• new services or integrations;
• changes to the way we process personal data;
• changes in applicable legal requirements.

The current version of the Privacy Policy will be published on this website.

20. Contact Us

For questions about this Privacy Policy or the way we process personal data, please contact:

The Garden You Like Ltd
18 Ardenham Street
Aylesbury
HP19 8AH
United Kingdom

Company Number: 17004331

Email: shop@thegardenyoulike.co.uk

Phone: +44 7719 263107
Phone: +44 7776 829226